Ticket triage, response drafting, escalation rules, knowledge base drafting. The agent handles the repeat questions so your humans can focus on the complex cases that actually need them. Not a chatbot. A teammate.
Wired into Intercom, Zendesk, Freshdesk, or HubSpot Service Hub. Not a front-end bot customers have to fight. A back-end teammate drafting replies for your humans to approve.
Reads every incoming ticket, categorises it, tags it, sets priority. Routes to the right team member automatically. Your queue is sorted before anyone opens it in the morning.
Drafts replies for the common 70% of questions, using your tone and your KB. Your team approves with one click or edits with two. Response time drops from hours to minutes.
Recognises the edge cases: angry customer, compliance flag, enterprise account, refund over threshold. Escalates to a senior before the situation deteriorates. Never a missed ticket, never a surprise.
Spots repeat questions and drafts KB articles from resolved tickets. Your knowledge base grows as a side effect of solving tickets, not as a quarterly project nobody wants to own.
Two Digital Signet agents are in production today:
The Support Agent uses the same architecture, the same human-in-the-loop approval gates, the same operational observability. Pointed at your ticket queue instead of your books or your content. Be our first public Support case study. Discount in exchange for the story.
Your support team is drowning in the same 20 questions every week.
Response time has crept from hours to days and customers are noticing.
You've tried customer-facing chatbots. Customers hated them. Your team hated answering the escalated tickets even more.
You want to grow support capacity without growing headcount proportionally.
Your knowledge base is 80% out of date because nobody has time to maintain it.
Tickets that need a senior get lost in the general queue and only surface when someone complains.
One day. We review your historical tickets, your tone of voice, your knowledge base, and your escalation rules. You see the agent's triage plan for your last week of tickets.
Three weeks. We wire the agent into your helpdesk. It drafts replies for your team to approve, triages incoming tickets, and learns your voice with every approval.
Agent goes live behind your human team. Drafts, triages, escalates. Your team sees everything, approves everything, keeps customer-facing control. You decide later whether to enable auto-send for low-risk categories.
Month by month the agent handles a growing share of tier-1. Your team shifts to complex cases, customer success, and the work that actually needs a human.
Fixed setup fee, monthly subscription tiered by ticket volume. Model costs itemised separately in your invoice.
Prices indicative. Every engagement is scoped and quoted in writing before any work begins.
You decide. Default setup: the agent drafts replies, your human approves and sends. Customers never know. Alternative: auto-send for low-risk categories (password resets, shipping questions) with clear AI disclosure. Your brand, your call.
Escalates to a human with a structured handoff: the ticket, what the agent considered, why it's unsure. The human responds, the agent learns from the response, and similar tickets in future are handled better. Nothing gets silently guessed.
Intercom, Zendesk, Freshdesk, HubSpot Service Hub, and Help Scout are first-class. Custom helpdesks are scoped during Discovery. If it has an API, we can integrate.
No, and don't try. Tier-1 yes, often a lot of it. Tier-2 and up need humans. Complex empathy, edge cases, strategic accounts - those are yours. The agent buys your team time to do them well.
Book a discovery call. We'll review a week of your tickets, estimate how many the agent would handle, and tell you honestly whether a Support Agent makes sense for your stage.
