Plain-language definitions of consulting, AI implementation and custom software terms used by UK businesses. Honest, opinionated and short enough to read.
Building AI into how a business actually runs, rather than running an AI pilot that never ships.
Using AI to do the routine 80 percent of a workflow, with a person on the edge cases.
Programs that use language models to perform tasks autonomously within defined boundaries.
Building software around how your business actually works, instead of bending the business to fit a generic SaaS template.
The UK term for custom software. Means the same thing, slightly more common with British buyers.
An ongoing arrangement where one team runs your whole technology function for a flat monthly fee.
A logged-in web area where your customers can self-serve, replacing inbound calls, emails and lost paperwork.
Pulling structured data out of unstructured documents (invoices, contracts, forms) and into your systems.
Wiring two software systems together so they share data without a person copying it across.
The decision between commissioning custom software and subscribing to an existing SaaS product.
