Vertical · SaaS

AI-native software for SaaS companies.

Churn scoring, AI-native onboarding, agent-driven customer support, LTV modelling, contract review, expansion prediction. Built as fixed-scope engagements from £15k, delivered in 3-8 weeks, supported properly after ship.

Where AI actually earns its keep in SaaS

Four SaaS-shaped problems where AI-native delivery ships something useful inside a quarter. Every one has a concrete build shape.

Churn
Predict churn before the cancel email lands
Score every active customer weekly on usage, support ticket sentiment, billing behaviour and product-signal drift. Route the top-risk cohort into a save workflow. Real intervention window, not a lagging dashboard.
Onboarding
Cut time-to-first-value by half
Agent-driven onboarding that watches the new user's account, notices what they haven't done, and either walks them through it in-app or flags a human. Cheaper than customer success reps at seat-1, better retention.
Support
Deflect the boring 40% of tickets
RAG over your docs plus your ticket history. Autoresponds to the routine ones with real answers, not the generic AI-support slop. Escalates the interesting ones with full context prefilled for the human. Frees senior support for the tickets that need a brain.
Expansion
Score every account for expansion signal weekly
Feature usage, admin invite patterns, integration additions, support-ticket topic drift. AI produces a ranked expansion list every Monday morning for the AE team, with the specific hook per account.

Fixed-scope SKUs that fit SaaS

Three of our published SKUs most often selected by SaaS clients. Every price fixed in writing after a 30-minute scoping call.

Back-office
AI-native admin app
£30,000 – 60,000
8 weeks · fixed scope
The right shape for a churn scoring dashboard, expansion tracker, or ops back-office. Postgres, custom UI, 2-3 integrations, LLM woven where it helps.
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Vertical AI
Vertical AI assistant
£20,000 – 40,000
4-6 weeks · fixed scope
The right shape for support ticket deflection, agent-driven onboarding, or an in-app AI assistant scoped to your product. Ships as embeddable widget or standalone.
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Audit + fix
AI-ops audit + fix
£10,000 – 20,000
3 weeks · fixed scope
Best pilot to prove AI's value before committing to a bigger build. Find one workflow inside your SaaS (support, onboarding, ops) and ship the AI-compression on it in 3 weeks.
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Why we understand SaaS

We operate SaaS-analytics sites at scale

Digital Signet runs a portfolio of 450+ cost-comparison and analytics sites, several of them in the SaaS category itself. Churn cost, SaaS valuation multiples, CI/CD cost, monitoring cost, egress cost. We watch what SaaS operators search for when they're diagnosing a problem, before the vendor pitch gets in the way.

That means when you brief us on your churn scoring or expansion tooling, we already know the shape of the SaaS ops function, the pattern of how CS and RevOps actually use the data, and where a spreadsheet stops working. Fewer explanations, faster shipping.

Want a firm number for your SaaS use case?

Thirty minutes on a call. Sketch the shape. Written fixed quote back inside 24 hours. Free.

Prices last verified August 2026. All prices exclude VAT.